Quando si avvia un nuovo sistema informatico in una azienda i principali ostacoli da superare sono spesso di natura non-tecnica.
Dal libro di Kenneth C. Laudon sul management dei sistemi informativi qualche utile indicazione sui principali fattori da tenere d'occhio:
• The environment in which the organization must function
• The structure of the organization: hierarchy, specialization, routines, and
business processes
• The organization’s culture and politics
• The type of organization and its style of leadership
• The principal interest groups affected by the system and the attitudes of
workers who will be using the system
• The kinds of tasks, decisions, and business processes that the information
system is designed to assist
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