"If the enterprise software does not support the way the organization does business, companies can rewrite some of the software to support the way their business processes work. However, enterprise software is unusually complex, and extensive customization may degrade system performance, compromising the information and process integration that are the main benefits of the system. If companies want to reap the maximum benefits from enterprise software, they must change the way they work to conform to the business processes in the software."
Dal manuale Management dei sistemi informativi.
di K. Laudon e J. Laudon
(che sta diventando un po' la mia bibbia, rivedendo quante volte l'ho già citato)
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